Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Click here to ask a technical question or to report an issue.
RIBBIT Support Request
Get assistance for general IT problems and questions.
Required fields are marked with an asterisk*
{"xsrfToken":"80c2402e05c3fdd69f8fa55263626e77f20b1cb6_lout","branding":{"id":"9","key":"rs","name":"Support","portalBaseUrl":"/servicedesk/customer/portal/9"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/130f1976-7546-4189-a0ca-55043ef32f2d/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2Njk1MzRjOC0yMGI1LTQ0MzMtODg2MC1kMjI0NjhjYmZhMDYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjEzMGYxOTc2LTc1NDYtNDE4OS1hMGNhLTU1MDQzZWYzMmYyZCI6WyJyZWFkIl19LCJleHAiOjE3NjgyMzUxNTAsIm5iZiI6MTc2ODIzNDU1MH0.HPHt5CgBwgk47QSr08Vfb5tC5aBPzoK-YHdGLKr4iSs&client=669534c8-20b5-4433-8860-d22468cbfa06&mode=fit","logoId":"130f1976-7546-4189-a0ca-55043ef32f2d","isLogoAvailable":true,"helpCenterTitle":"ValidiFI Support Portal","sharedPortalName":"ValidiFi","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"ValidiFI Support Portal","sharedPortalName":"ValidiFi","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#8fc33f","helpCenterTitleColor":"#8fc33f","bannerMediaApiUrl":"https://api.media.atlassian.com/file/6ec858da-c925-4f00-9c6f-7fa5771ffdc2/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2Njk1MzRjOC0yMGI1LTQ0MzMtODg2MC1kMjI0NjhjYmZhMDYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjZlYzg1OGRhLWM5MjUtNGYwMC05YzZmLTdmYTU3NzFmZmRjMiI6WyJyZWFkIl19LCJleHAiOjE3NjgyMzUxNTAsIm5iZiI6MTc2ODIzNDU1MH0.Onxx_KHyMVBzdBgFQN0FeZEy8C9jvC4Hc0y6VXpcfUQ&client=669534c8-20b5-4433-8860-d22468cbfa06&height=300&mode=fit","bannerMediaApiFileId":"6ec858da-c925-4f00-9c6f-7fa5771ffdc2","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"9","key":"rs","projectId":10010,"serviceDeskId":9,"name":"Support","description":"<p>Click here to ask a technical question or to report an issue.</p>","portalBaseUrl":"/servicedesk/customer/portal/9","reqTypes":[{"id":"106","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10521,"iconUrl":"https://validifi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[30],"key":""},{"id":"102","name":"RIBBIT Support Request","descriptionHtml":"","callToAction":"RIBBIT Support Request","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10541,"iconUrl":"https://validifi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[30],"key":""},{"id":"110","name":"Create a post-incident review","descriptionHtml":"","callToAction":"Create a post-incident review","introHtml":"<p>Document and share learnings from an incident so that it doesn't happen again</p>","icon":10523,"iconUrl":"https://validifi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""},{"id":"104","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://validifi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"109","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10520,"iconUrl":"https://validifi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"108","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example, upgrade a server (VPN) or an application (Jira).</p>","icon":10528,"iconUrl":"https://validifi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[],"key":""}],"reqGroups":[{"id":30,"name":"Common Requests"}],"orderMapping":{"30":[102,106],"33":[106,108],"34":[106,108]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"6374702c-e602-3be7-a0b1-c78c8f844f1a","appLinkName":"System Confluence","appLinkUrl":"https://ribbitai.atlassian.net/wiki","spaceKey":"RS","spaceName":"RIBBIT Support","spaceUrl":"https://ribbitai.atlassian.net/wiki/spaces/RS","isServer":false},"labels":[],"projectKey":"RS","serviceDeskId":9,"kbLinkDomainURLs":["https://validifi.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":9,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"RS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2Njk1MzRjOC0yMGI1LTQ0MzMtODg2MC1kMjI0NjhjYmZhMDYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAxMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjgyMzU3NTAsIm5iZiI6MTc2ODIzNDU1MCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.VHFcIC-CpQ8BXxbgi4Km7quJ4zkKa8ssa9xD9WS-rS0","targetCollection":"upload-project-10010","endpointUrl":"https://api.media.atlassian.com","clientId":"669534c8-20b5-4433-8860-d22468cbfa06","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"d7e7645a-cf48-49f6-b6da-675b6fd73511","name":"Data","categoryUrl":"https://validifi.atlassian.net/servicedesk/customer/portal/9/topic/d7e7645a-cf48-49f6-b6da-675b6fd73511","createdAt":"1681323353323"},{"id":"8ddd597f-abeb-4799-94bf-d78f3fee01a7","name":"Administration","categoryUrl":"https://validifi.atlassian.net/servicedesk/customer/portal/9/topic/8ddd597f-abeb-4799-94bf-d78f3fee01a7","createdAt":"1681323480518"},{"id":"a522c618-3edf-4361-8e0c-a280d5efed40","name":"IT","categoryUrl":"https://validifi.atlassian.net/servicedesk/customer/portal/9/topic/a522c618-3edf-4361-8e0c-a280d5efed40","createdAt":"1681324404385"},{"id":"b0717c0f-ef91-432b-93eb-2f96f071cc96","name":"General","categoryUrl":"https://validifi.atlassian.net/servicedesk/customer/portal/9/topic/b0717c0f-ef91-432b-93eb-2f96f071cc96","createdAt":"1681326089073"},{"id":"35764e84-e0b8-4cde-b8ce-442aa86794cc","name":"Products","categoryUrl":"https://validifi.atlassian.net/servicedesk/customer/portal/9/topic/35764e84-e0b8-4cde-b8ce-442aa86794cc","lastUpdated":"1681395194710","createdAt":"1681395182909"},{"id":"f0e2d343-c891-455b-bace-39d9ee71a9d5","name":"SQL","categoryUrl":"https://validifi.atlassian.net/servicedesk/customer/portal/9/topic/f0e2d343-c891-455b-bace-39d9ee71a9d5","createdAt":"1704837288705"}]}},"reqCreate":{"id":102,"projectId":10010,"issueType":{"id":"10003","name":"[System] Service request"},"form":{"name":"RIBBIT Support Request","descriptionHtml":"","callToAction":"RIBBIT Support Request","intro":"<p>Get assistance for general IT problems and questions.</p>","instructions":"","icon":10541,"iconUrl":"https://validifi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":true,"requestCreateBaseUrl":"/servicedesk/customer/portal/9/create/102","requestValidateBaseUrl":"/servicedesk/customer/portal/9/validate/102","calendarParams":{"firstDay":0,"date":"2026-01-12T11:15:50-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"6374702c-e602-3be7-a0b1-c78c8f844f1a","appLinkName":"System Confluence","appLinkUrl":"https://ribbitai.atlassian.net/wiki","spaceKey":"RS","spaceName":"RIBBIT Support","spaceUrl":"https://ribbitai.atlassian.net/wiki/spaces/RS","isServer":false},"labels":[],"projectKey":"RS","serviceDeskId":9,"kbLinkDomainURLs":["https://validifi.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2Njk1MzRjOC0yMGI1LTQ0MzMtODg2MC1kMjI0NjhjYmZhMDYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAxMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjgyMzU3NTAsIm5iZiI6MTc2ODIzNDU1MCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.VHFcIC-CpQ8BXxbgi4Km7quJ4zkKa8ssa9xD9WS-rS0","targetCollection":"upload-project-10010","endpointUrl":"https://api.media.atlassian.com","clientId":"669534c8-20b5-4433-8860-d22468cbfa06","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/9?xdm_e=https%3A%2F%2Fvalidifi.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&userAccess=true&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJmMTA3MzNlNjgxMWRhMmYxY2YzY2Y5MDYxN2NjNTE0MGEzZTZhMTQ4YTM0MjkwZDNhY2EzNzU3OGMwMjczNmJjIiwiaXNzIjoiNWM3MjljMWYtNWQ5OC0zNjkzLTkxNDktNmFiZjJlMzZkYjJlIiwiY29udGV4dCI6e30sImV4cCI6MTc2ODIzNTQ1MCwiaWF0IjoxNzY4MjM0NTUwfQ.vIIWShPNccZJDDVc1dfk-Wrh9WgAOvkfKp5OQvXagrM\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjVjNzI5YzFmLTVkOTgtMzY5My05MTQ5LTZhYmYyZTM2ZGIyZSIsImNvbnRleHQiOnsibmF2Ijp7ImlzTmV3TmF2aWdhdGlvbiI6dHJ1ZX0sInVybCI6eyJkaXNwbGF5VXJsIjoiaHR0cHM6XC9cL3ZhbGlkaWZpLmF0bGFzc2lhbi5uZXQiLCJkaXNwbGF5VXJsU2VydmljZWRlc2tIZWxwQ2VudGVyIjoiaHR0cHM6XC9cL3ZhbGlkaWZpLmF0bGFzc2lhbi5uZXQifSwiamlyYSI6eyJwcm9qZWN0Ijp7ImtleSI6IlJTIiwiaWQiOiIxMDAxMCJ9fX0sImV4cCI6MTc2ODIzNTQ1MCwiaWF0IjoxNzY4MjM0NTUwfQ.21K3_ik42TN35mhegyTNsElKovLP19ToUC0pHcuXPzc\", \"structuredContext\": \"{\\\"nav\\\":{\\\"isNewNavigation\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://validifi.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://validifi.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"RS\\\",\\\"id\\\":\\\"10010\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"RS\\\",\\\"project.id\\\":\\\"10010\\\",\\\"servicedesk.serviceDeskId\\\":\\\"9\\\",\\\"servicedesk.requestTypeId\\\":\\\"102\\\"}\",\n \"timeZone\":\"America/New_York\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://validifi.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}